Wedding Favour Order Form

HOW TO PLACE AN ORDER

1. Orders can be placed:-

Online (see details below).
Via email
Via fax - 01302 564850

2. We accept payment for all orders by cheque/postal order, direct bank transfer or via credit/debit card using an online secure server. We DO NOT accept payment over the telephone.

3. If you have a query re delivery dates etc, please call 0560 270 1426 or 01302 564850 and leave if message if you encounter the ansaphone (active at busy times and when closed).

HOW THE ONLINE SHOPPING CART SYSTEM WORKS

1. Select the item(s) you wish to purchase entering relevant colours into either the drop down box or space provided and click the "Add to Basket" button.

2. Select the country for delivery - at this point overseas customers can insert a EURO VAT number if applicable – click OK.

3. On the Order Details page you can increase/decrease the items required, choose a shipping option (should the incorrect option be chosen you will be notified of any price difference prior to despatch of your order) and either Continue Shopping or Proceed to Checkout. VAT @ 17.5% will also be calculated showing you the total amount for your order.

4. Until you reach the Checkout stage, you are under no obligation to fulfil the order, it is only at the point of completing the Checkout process that your order details reach our system.

5. At Checkout you will be asked to complete your contact and delivery details, enter any special instructions and choose a method of payment.

6. If you choose to pay by cheque/postal order, please print off a copy of your invoice and send with your payment to the address stated on the invoice – cheques should be made payable to ‘Sheer Finesse’.

POSTAGE CHARGES

The following postage charges are applicable for the UK. If you live outside the UK you can still purchase items via the Shopping Cart system - the relevant postage charges will be applied. You can also view the value of our items in Euros or US Dollars within the Shopping Cart System.

Shipping Price Ranges (within UK) Wedding Favours/Stationery/Flowers

From	To	Amount
£0.00	£15.00	£2.50
£15.01	£30.00	£3.00
£30.01	£50.00	£5.25
£50.01	£150.00	£7.20
£150.01	£300.00	£10.00
£300.01	£500.00	£12.50
£500.01	£1,000.00	£17.00

Shipping Price Ranges (within UK) Tiaras/Headdresses

From	To	Amount
£0.00	£20.00	£2.50
£20.01	£50.00	£3.50
£50.01	£100.00	£5.00
£100.01	£200.00	£7.20
£200.01	£500.00	£10.00

Shipping Price Ranges Gifts
From	To	Amount
£0.00	£20.00	£6.50
£20.01	£50.00	£7.20
£50.01	£100.00	£10.00
£100.01	£500.00	£15.00

Shipping Price Ranges Printed Napkins/Cake Boxes etc.
From	To	Amount
£0.00	£100.00	£6.50
£100.01	£300.00	£7.50
£300.01	£500.00	£10.00

LIGHT WEIGHT ITEMS (within UK) Butterflies/Wine Charms
From	To	Amount
£0.00	£10.00	£2.50
£10.01	£25.00	£3.00
£25.01	£75.00	£5.50
£75.01	£200.00	£7.00
£200.01	£500.00	£10.00
£500.01	£1,000.00	£15.00

STANDARD POSTAGE CHARGES (within UK)
From	To	Amount
£0.00	£5.00	£2.50
£5.01	£10.00	£3.00
£10.01	£30.00	£3.95
£30.01	£50.00	£6.00
£50.01	£100.00	£7.00
£100.01	£250.00	£10.00
£250.01	£500.00	£15.00
£500.01	£1,000.00	£20.00

TERMS & CONDITIONS

1. If items are in stock, we aim to despatch goods within 3-5 working days (ie stock tiaras, butterflies etc). For all bespoke items - wedding favours & stationery - allow 2-4 weeks - tiaras, headdresses, crystal bouquets & hats please allow 4-6 weeks for delivery from receipt of payment. If your order is urgent, please contact us with the details and we will do our utmost to expedite within the given timescales. Wherever possible, please order well in advance of your wedding date.

2. All prices are shown in UK Pounds and exclude VAT @ 17.5%.

3. Payment Terms for All Orders: 100% upon confirmation of order.

4. Notification will be sent via e-mail when goods are ready for despatch. All orders are despatched via Royal Mail Recorded or Special Delivery mail or Courier and a signature will be required upon arrival. Overseas orders are sent either via AirSure/International Signed for Mail or via courier - please note 3D's is not liable for any tax charges incurred by receiving country. 3D’s accept no responsibility for loss or damage of goods during transit. Each order despatched is carefully packed to ensure minimum damage is caused during transit. In the unfortunate situation of damage occurring during transit, please notify us immediately either by email or telephone and also in writing within 7 days.

5. A full refund will be offered on any standard & "off the shelf" items that are found to be faulty, or not despatched to the agreed specifications, as long as the fault/error is reported within 7 days and upon receipt of returned goods. Please ask before ordering if you are unsure. Refunds, minus original postage costs, will be issued however, goods returned in an un-saleable condition will not be accepted. Any application for a refund must be made within 7 days of delivery and the item/s returned within 7 days by Recorded Delivery, without exception. We regret that we cannot be held responsible for returned goods lost in the post. Bespoke items are not covered by this returns policy and items which are made to order or personalised to customer requests are not subject to our 7 day refund period and are non-returnable/non-refundable. If you are unsure of colours prior to ordering please send a swatch or request a sample flower/feather.

6. From time to time, due to stock availability, it may be necessary to alter designs slightly. However, the quality will remain the same and we will notify you of any anomalies upon receipt of your order. All favours and stationery are handmade to order therefore slight variations do occur amongst designs which adds to their uniqueness

7. The above Terms and Conditions do not alter or limit your statutory rights.